Some systems are experiencing issues

Stickied Incidents

20th October 2026

Self Service Password Reset SSPR passwords not synchronizing

Users are unable to reset their expired passwords via SSPR.

Past Incidents

21st August 2026

No incidents reported

20th August 2026

Employee Absence Management New staff unable to log into absense management

New staff joining us for the 26/27 school year or that have had a name change may be unable to log into absence management through the OSD Portal. We are currently investigating these reports. Existing staff or users that have not had a name change are expected to have access.

  • New staff that have not been able to log into Frontline through the portal should have access at this time.

  • We are working with Frontline to determine why this is not working as intended. Updates will be posted as they become available.

    • 19th August 2026

    GoGuardian Unable to view students in GoGuardian

    We are seeing a lot of reports from teachers unable to view their students in GoGuardian. We are currently investigating.

  • What was causing the vast majority of users to not monitor students in GoGuardian has been resolved. We will continue monitoring the solution to make sure it sticks. In the meantime we will begin closing tickets. If you are still having problems and we have not provided any additional update here, please send in a new ticket.

  • We have identified the issue preventing teachers from being able to monitor students in GoGuardian. Repair is underway.

    • StudentVue StudentVue error

    Some students are unable to log into StudentVue. We are currently investigating the issue.

  • StudentVUE is expected to be available to students at this time.

  • Work to restore access to StudentVue is ongoing.

  • We are still investigating StudentVue access.

    • Canva Canva login issues

    Students may be experiencing an error indicating "Email address is invalid" when trying to log into Canva. We are currently investigating.

  • Student access to Canva should be restored at this time.

    • Amplify Amplify login issues

    Students may be experiencing an error trying to log into Amplify, "User not found in the enrollment system." We are currently investigating.

  • Student access to Amplify should be fixed at this time.

    • HMH HMH Login Error

    HMH is reporting Error Code: 2001 when users are trying to log in. We are investigating the issue.

  • HMH should be working for staff at this time.

    • 18th August 2026

    No incidents reported

    17th August 2026

    No incidents reported

    16th August 2026

    No incidents reported

    15th August 2026

    No incidents reported