Some systems are experiencing issues

Stickied Incidents

20th October 2026

Self Service Password Reset SSPR passwords not synchronizing

Users are unable to reset their expired passwords via SSPR.

Past Incidents

14th August 2026

No incidents reported

13th August 2026

Google Workspace Google accounts not provisioning

New students and staff starting with OSD for 26/27 may not have access to Google accounts or have the ability to log into a Chromebook. We are currently investigating the issue.

  • New students should have access to Google at this time.

  • New staff should have access to Google at this time. New students are currently processing.

    • 12th August 2026

    No incidents reported

    11th August 2026

    Google Workspace Google Classroom Permissions

    Many users are unable to manage their google classroom. We have identified the issue and are working toward resolution.

  • Google Classroom should be working for the majority of users. I no doubt missed a few. I'm going to bulk close the tickets we have received regarding this issue, if you are still having problems please open a new ticket.

    • 10th August 2026

    ParentSquare ParentSquare pending rostering

    ParentSquare pending rostering

  • ParentSquare has been rostered and should be available at this time.

    • Wayfinder Wayfinder pending rostering

    Wayfinder pending rostering

  • Wayfinder should be available at this time.

    • SmartPass SmartPass pending rostering

    SmartPass pending rostering

  • SmartPass should be rostered and available at this time.

    • Learning.com Learning.com pending rostering

    Learning.com pending rostering

  • Learning.com should be rostered and available at this time.

    • Amplify Amplify pending rostering

    Amplify pending rostering

  • Amplify should be available at this time.

    • SAVVAS SAVVAS pending rostering

    SAVVAS pending rostering

  • SAVVAS has been rostered and should be available at this time.

    • iReady iReady pending rostering

    iReady pending rostering

  • iReady processed our data this morning and should be available.

  • We are still waiting for iReady to complete the 25/26 year end rollover before we are able to roster for 26/27.

    • Discovery Education Discovery Education pending rostering

    Discovery Education pending rostering

  • Discovery should be rostered and available at this time.

    • Carnegie Learning Carnegie Learning pending rostering

    Carnegie Learning pending rostering

  • Carnegie has been rostered and should be available.

    • McGraw Hill McGraw Hill pending rostering

    McGraw Hill pending rostering

  • McGraw Hill is rostered and should be available.

    • HMH HMH pending rostering

    HMH pending rostering

  • HMH should be available at this time.

  • HMH has escalated our issue to the next tier of support and provided an ETA of 24 - 48 hours before we will hear back.

  • HMH is rejecting our data import. We have a ticket open with their team and are waiting to hear back.

    • 9th August 2026

    No incidents reported

    8th August 2026

    No incidents reported